We ship all orders from our local warehouse to ensure fast and reliable delivery.
Frequently Asked Questions
Find Answers To All Your Questions
Shipping and Orders
Ice Bath Questions
Where do you ship from?
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and times may vary depending on your location.
How long does shipping take?
Processing takes 1-3 business days. Shipping typically takes 3-10 business days depending on your region.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email.
What is your return policy?
We offer a 30 day return window from the day you receive your item. Products must be unused and in original packaging. Contact us to initiate a return.
What if my item arrives damaged?
If your order arrives damaged or defective, email us within 24 hours with photos, and we’ll send a replacement or issue a refund.
Can I cancel or change my order?
Unfortunately, we cannot change your order once it has been placed. Please ensure that you have ordered correct items and included correct shipping information.
How do I contact customer support?
You can reach us at TheCryoCore@gmail.com. We typically respond within 24 hours.
❄️ What temperature do you recommend?
We recommend keeping the water temperature between 50°F to 59°F (10°C to 15°C) for an effective and safe cold plunge. Beginners can start on the higher end and work their way down as they build tolerance.
❄️ How much ice do I need to add?
It depends on your starting water temperature and desired cold level, but typically 20–40 lbs (9–18 kg) of ice is plenty for most users. On colder days, you may need less. For faster cooling, add ice after filling with water.
❄️ How do I drain the Ice Pod?
The Ice Pod comes with a built-in drainage tap near the bottom. Simply open the valve and direct the water to a drain or garden area. For quicker draining, slightly tilt the pod.
❄️ How often should I clean/empty The Ice Pod?
We recommend emptying and rinsing the Ice Pod every 1–2 weeks depending on use. For daily users, a quick clean once a week helps keep it fresh. Add a little white vinegar or natural cleaning solution for deeper cleaning when needed.
❄️ Can The Ice Pod be set up outside?
Yes! The Ice Pod is designed for both indoor and outdoor use. It’s made with durable materials that can handle different weather conditions. For outdoor setups, try to keep it shaded and covered when not in use.
❄️ Does it include a cover?
Yes, every Ice Pod comes with a fitted insulated cover to help keep the water clean and maintain the temperature longer between uses.
Shipping and Orders
Where do you ship from?
We ship all orders from our local warehouse to ensure fast and reliable delivery.
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and times may vary depending on your location.
How long does shipping take?
Processing takes 1-3 business days. Shipping typically takes 3-10 business days depending on your region.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email.
What is your return policy?
We offer a 30 day return window from the day you receive your item. Products must be unused and in original packaging. Contact us to initiate a return.
What if my item arrives damaged?
If your order arrives damaged or defective, email us within 24 hours with photos, and we’ll send a replacement or issue a refund.
Can I cancel or change my order?
Unfortunately, we cannot change your order once it has been placed. Please ensure that you have ordered correct items and included correct shipping information.
How do I contact customer support?
You can reach us at TheCryoCore@gmail.com. We typically respond within 24 hours.
Ice Bath Questions
❄️ What temperature do you recommend?
We recommend keeping the water temperature between 50°F to 59°F (10°C to 15°C) for an effective and safe cold plunge. Beginners can start on the higher end and work their way down as they build tolerance.
❄️ How much ice do I need to add?
It depends on your starting water temperature and desired cold level, but typically 20–40 lbs (9–18 kg) of ice is plenty for most users. On colder days, you may need less. For faster cooling, add ice after filling with water.
❄️ How do I drain the Ice Pod?
The Ice Pod comes with a built-in drainage tap near the bottom. Simply open the valve and direct the water to a drain or garden area. For quicker draining, slightly tilt the pod.
❄️ How often should I clean/empty The Ice Pod?
We recommend emptying and rinsing the Ice Pod every 1–2 weeks depending on use. For daily users, a quick clean once a week helps keep it fresh. Add a little white vinegar or natural cleaning solution for deeper cleaning when needed.
❄️ Can The Ice Pod be set up outside?
Yes! The Ice Pod is designed for both indoor and outdoor use. It’s made with durable materials that can handle different weather conditions. For outdoor setups, try to keep it shaded and covered when not in use.
❄️ Does it include a cover?
Yes, every Ice Pod comes with a fitted insulated cover to help keep the water clean and maintain the temperature longer between uses.